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Emma Jobson

Assistant Commissioner, Regulatory Strategy and Partnerships, Aged Care Quality and Safety Commission

Emma has significant experience in policy design, program implementation and service delivery in health and social services. Most recently, Emma led the design and implementation of national aged care compliance regulations.

She has more than 10 years of public sector experience includes time as State Manager for the NSW/ACT Office of the Department of Health. In this role, Emma led the implementation of regulation and health care programs across aged and primary health care.

Emma also has expertise in: corporate leadership, organisational redesign, capacity building and change management.

Sessions

Day 2

9:10

Keynote: Regulatory Intelligence & Analytics: From strategy to practice in the aged care regulator

  • Hear how the Aged Care Quality and Safety Commission have embedded the use of analytics and intelligence in regulatory decision-making

  • Learn from the challenges and opportunities faced by the Commission as they implemented these changes, during a once-in-a-generation reform process

  • An overview of the development of the Commission's Regulatory Strategy and operating model, including aligning the use of analytics and intelligence to decisions at the strategic, operational and tactical level

  • Understand how analytics and intelligence tools and services have supported the shift from reactive to proactive regulation

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